01
Make safe
Stop the water if you safely can.
Use an accessible isolation valve or main stop tap where appropriate, and keep away from any electrics affected by water.
Plumbing · Emergency Plumbing
When water cannot wait,
call us.
Urgent plumbing assistance across the Cotswolds for active leaks and other plumbing problems that need prompt attention, subject to engineer availability.
The CotswoldsFree Quotations
Calm action first
The priority is to make the situation safe and limit further damage.
If water is actively escaping, isolate the affected fitting or main water supply where it is safe and practical to do so. Move vulnerable belongings and avoid electrical equipment that may have been affected by water.
Then call us. We will ask a few focused questions so we can understand the situation and determine whether we have an engineer available to attend.
Emergency attendance is not advertised as a guaranteed 24/7 or one-hour service; availability depends on time, location and the nature of the problem.
02
Call
Give us the clearest picture possible.
Tell us where the water is coming from, whether it is still flowing and what you have already isolated. Photographs can be useful if they are safe to take.
03
Stabilise
Stop the immediate damage, then repair properly.
The first visit may be about making the situation safe. Depending on the fault, permanent repair or making-good may follow once access, parts or drying requirements are understood.
The detail
Problems that may need urgent plumbing attention
01
Active leaking pipework
02
Failed fittings releasing water
03
Overflowing or uncontrollable plumbing fixtures
04
Significant toilet or cistern leaks
05
Water leaks affecting ceilings or floors
06
Loss of water caused by an internal plumbing fault
07
Urgent isolation of a failed fitting
08
Follow-up repair after emergency isolation
The CCG approach
“In an emergency, the most useful website button is still the one that lets you call a real person.”
Good to know
Before an engineer arrives
A few sensible steps can reduce damage, provided they are safe for you to carry out.
Water supply
Know where your main stop tap is and isolate the supply if necessary and accessible.
Electricity
If water is near electrical equipment or installations, do not touch affected equipment; seek appropriate electrical advice.
Damage limitation
Move belongings away from the leak and use containers or towels only where it is safe to do so.
The CCG difference
Urgent work still deserves careful work.
Speed matters when water is escaping, but so does avoiding unnecessary damage and making sure the underlying fault is properly understood.
Direct contact
Emergency enquiries are encouraged by telephone so urgency is clear.
Practical triage
We ask enough questions to understand the likely issue before attendance.
Building awareness
We consider where water may have travelled through floors, ceilings or finishes.
Follow-through
Where a temporary isolation is needed first, we can discuss the permanent repair afterwards.
From enquiry to completion
A straightforward process.
Clear communication from the first conversation through to finished work.
Call us
For an active emergency, phone 01451 810804 and describe the issue.
Isolate if safe
Turn off the affected fitting or water supply where practical.
Engineer attendance
Subject to availability, we attend to diagnose and control the plumbing fault.
Permanent repair
We complete or arrange the appropriate follow-up plumbing work once the situation is stable.
Frequently asked questions
Emergency Plumbing.
Useful answers before you arrange the work.
Are you available 24/7?+
We do not currently advertise a guaranteed 24/7 service. Emergency attendance is subject to engineer availability, location and the nature of the problem.
Should I turn off my water before calling?+
If water is actively escaping and the stop tap or local isolation valve is safely accessible, isolating the supply can help limit damage. If you are unsure or it is unsafe, do not take risks.
What counts as a plumbing emergency?+
An active leak causing ongoing damage, a failed fitting releasing significant water or another fault that cannot reasonably wait for a routine appointment may justify emergency attention.
Can you repair the damage caused by a leak?+
Our immediate role is the plumbing fault. Because CCG Plumbing & Heating is part of Clarke Construction Group, wider making-good or building work may be easier to coordinate where required.
Should I use the online form for an emergency?+
You can, but calling 01451 810804 is the better route for an active urgent problem because it makes the urgency immediately clear.
Free quotation
Tell us what you need.
Whether you are planning a new heating system, dealing with a repair or simply need some advice, send us the details and our team will get back to you.
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01451 542084
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